1. Project & Scheduling Policies

Lead Time Requirement
Minimum 4 weeks between deposit and project start.
Scheduling Confirmation
Projects are secured only once the 50% deposit is received.
Rescheduling Window
Any rescheduling must be requested at least 10 days in advance and is subject to availability.
Project Duration Estimates
Timelines are estimates and may shift due to drying times, site conditions, or construction delays.

One Proposal Per Space
Each room/space requires its own proposal request form for accuracy and clarity.
Measurement Requirements
Clients must provide accurate wall and ceiling dimensions; revised measurements may result in updated pricing.
Complex Spaces
Nonstandard rooms (angled walls, bump-outs, vaults, beams, archways) may require on-site confirmation or additional charges.

Deposit Requirement
A 50% non-refundable deposit is required to secure scheduling.
Final Balance
Remaining payment is due upon project completion, prior to application of final sealers.
Late Payments
Late fees begin after X days.
Payment Methods Accepted
Credit card, ACH, check, or other agreed-upon methods.

Sample Turnaround
Samples ship within X days of receiving your deposit.
Color Approval Requirement
Written approval of the sample is required before materials are mixed or scheduled.
Sample Limit
One complimentary sample per approved surface; additional samples billed at $375 each.
Color Matching Limitations
Colors are matched to the closest achievable hue within the constraints of each finish.
Sample Approval Commitment
Once a sample is approved, it becomes the final design direction. All work, materials, and scheduling will follow the approved sample.

Post-Approval Design Changes
Any design, color, or finish changes requested after sample approval require a formal change order, revised pricing, additional sample fees, and may impact the project timeline.
Material Re-Creation
If custom materials or pigments have already been mixed, re-mixing or replacing materials due to design changes will incur additional material and labor charges.
Changes After Work Has Begun
Any finish changes requested after application starts are treated as a new scope of work. The client is responsible for:
- All labor performed to date
- Materials used to date
- Any removal, resurfacing, or prep required
- Full costs associated with producing and applying the revised finish
Mid-Project Change Order
No changes will be executed once work has started without a signed change order outlining scope, pricing, and timeline. Work pauses until written approval is received.
Schedule Adjustments
Changes requested mid-project may require rescheduling. The project will be moved to the next available opening; rescheduling fees may apply.
Non-Refundable Labor
Labor already performed is non-refundable and will be invoiced in full.
Production Commitment
Once application begins, the finish is considered fully approved for production. Design changes require re-scoping via the studio’s change order process.
Documentation & Approval
All changes must be confirmed in writing. Verbal approvals or on-site requests will not be acted upon until formally documented.

Site Readiness Requirements
Walls must be:
- Smooth and properly prepared
- Free of dust, debris, and active trades
- Fully dry and primed (if required)
Protection & Access
- Client must ensure access during agreed hours
- HVAC must be functional
- Owner/GC is responsible for covering adjacent surfaces and removing furniture unless otherwise arranged
Moisture Conditions
Excess moisture, leaks, or inadequate HVAC may delay work or damage finishes.

Handcrafted Variation
All finishes display natural movement and variation, which is part of the artistic quality—not a defect.
Patchability
Finishes can be patched, but patched areas may remain visible.
Cleaning Guidelines
Only gently blot with a damp microfiber cloth; abrasive cleaning voids your warranty.
Sealer Behavior
Some sheen differences or color deepening may occur when sealing, depending on the finish.

Limited Warranty
Covers adhesion and application quality; does not cover damage caused by:
- Furniture moving
- Cleaning agents
- Water intrusion
- Improper maintenance
- Construction-related issues
Natural Material Variation
Clay, lime, and plaster products contain inherent mineral shifts and movement.
Environmental Exposure
Exterior or moisture-prone areas may develop natural patina or wear over time.

Before Scheduling
Deposits may be partially refundable depending on materials already purchased or mixed.
After Scheduling
Deposits are non-refundable due to blocked studio time.

Photo Rights
The studio reserves the right to photograph completed work for portfolio and marketing.
Client Privacy
Client names and addresses are never disclosed.

To-the-Trade Only
Projects must be designer-led; homeowners must be represented by a trade professional.
Trade Discounts / Pricing
If applicable; otherwise, standard trade pricing applies.
Collaboration Expectations
Designers must communicate final finish selections and color approvals before scheduling.

Custom-Mixed Materials
All materials are mixed per project and are non-returnable/non-refundable.
Leftover Materials
Leftovers remain property of the studio unless otherwise specified.